VROOM VROOM VROOM! Once again, Its Singapore Grand Prix Season! The infamous and heart thumping event of all time – the Formula 1 race is back even larger than before, with more actions all lined up for the fanatics. During this event, there will also be many entertainment highlights which will include great music acts and stars from all around the world; hence there is every reason for everyone to be excited.
In relation, it has also made Marina Bay Sands one of the hottest spot in Singapore now. Contributed not only by the visitors, many locals were also drawn to the integrated resort’s skypark and its infinity pool recently. With the view overlooking the race track and the high chance of meeting some of the biggest stars lingering around the pool, it was no wonder why people would spend twenty dollars on the entrance fee. However, as much as it has set the mood right for the big race, it has also evoked many emotions from the hotel guests as well.
Many of the hotel guests had complained of the crowd and their lack of privacy by the pool. Some had described their experience as “walking along Orchard Road on Christmas Eve” while others were just put off by the crowd to swim. Worrying about its highly perceived reputation, Marina Bay Sands was quick to resolve some of the issues. One of them was to pass down orders to stop crowds from roaming freely around the pool. Instead, there will be daily conducted tours for groups to catch a glimpse of the pool. According to the hotel’s management, this was done to protect and ensure a favourable experience for their guest.
In my view, this has suggested some very effective verbal communication. The use of direct and specific language in the guest’s feedbacks has shown good communication between the guest and the management; therefore actions were taken to improve the situation.
In addition, the photo on the newspaper also showed some very effective nonverbal cues in relation to the situation. The photo shows one woman with two kids at the Skypark using hand gestures to communicate the frustration she has with the crowd ahead of her. This too, has allowed me to feel and understand better about her situation.
To sum up, I feel that this article was very good in showing the impacts of communication and how it is vital in our lives.